The Rose Tongue Toy with Thrusting Bullet

FREE SHIPPING on orders over $79 (or $5.99 shipping fee to worldwide)

(Since a lot of good and inexpensive goods are produced in Hong Kong, most of the items on our website are produced in and sent from Hong Kong to the whole world, and a small part is from Malaysia).

The product you purchased will be shipped out in 48~72 hours by Air Parcel Register Shipping Service.

Air Parcel Register Shipping Service: It usually take about 15-25 business days to be arrived. We will send the tracking number to you after the order was shipped out.

(Business days are Monday-Friday. Holidays, Saturday and Sunday are not included in shipping days).

*Return/Refund Policy*

7 Days NO REASON to return. You could return items to us if you do not satisfied with it. Our return policy is to contact us within 7 days after the package is delivered. If 7 days have gone by since package delivered, unfortunately we can’t offer you a refund. Please note that the cost of shipping return is paid by you.

Thank you for shopping at maxmonkeys.

If you are not entirely satisfied with your purchase, we're here to help.

Exchange or Return for a Refund

The products can be returned within 14 days after they have been received. A new product may be exchanged for another product or returned for a refund.

To be eligible, please make sure that.

-The product is in its original packaging

-The product isn't used or damaged

Products that do not meet these criteria will not be considered for return.

To return the products, please submit items change request to customer service via [email protected].

Most returns are processed within 5 business days after we receive your package.

We’ll issue the refund to your wallet in amount of few days if we are not otherwise informed to refund to your payment account in advance. Wallet balance can be used on your next purchase or be withdrawn to your payment account. Once your refund has been issued, you will receive a confirmation email.

We do not accept any request of exchange & return once the "sale" are sold.

Purchase Not Eligible for Return:

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out. 

Returns 

We accept return of products. Customers have the right to apply for a return within 7 days after the receipt of the product. 
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. 
Customers will only be charged once at most for shipping costs (this includes returns); No restocking fee to be charged to the consumers for the return of a product.


Refunds 

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

Please contact our Customer service at [email protected] to get the return address.